Returns & Exchanges

At Dreame, we want you to be completely satisfied with your home innovations, which is why we offer a 30-day return window for products in their original packaging. If your purchase doesn't perfectly fit your lifestyle, our seamless return process ensures a hassle-free experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original Dreame packaging, ensuring all accessories, manuals, and protective materials are included.

• 3.
  Ship the Product

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned unit, we will process your refund to the original payment method within 7-10 business days.